Agent Functionality

 Agent or Chatbot functionality

Add a WhatsApp or chat icon to almost any website and allow customers to ask questions about your products, services, pricing or business.

Whattify can:

• Learn information from your existing website.
• Respond automatically using an AI agent.
• Draft replies for a staff member to approve.
• Transfer conversations to a real person.
• Assign conversations to different team members.
• Escalate unanswered messages after a chosen period.
• Respond during or outside normal office hours.

Businesses can choose between:

Manual Mode - Your team handles all conversations.

Supervised AI Mode - Whattify drafts responses for your team to review, edit and send. Every approved response helps train the AI agent.

Automatic AI Mode - The AI agent responds instantly and transfers the customer to a person when necessary.